Services & Support

Olympic Lifts realise that the reliable and smooth running of your equipment is important and sometimes vital to you or your organisation. We have developed specialist teams of service personnel with specific skills to look after all the products sold by our company.

Local lift repair services for any make and model

Keeping people and goods moving is vital for any business. A broken or faulty lift can cause significant loss in both profit and reputation, so we understand how important it is to ensure your lift is kept in full working order at all times.  No matter where you are, one of our highly experienced engineers is never far away. 

We’re also Lift and Escalator Industry Association (LEIA) members.

Established in 1985 you benefit from over 38 years of lift experience. We can work on all brands and types of lift equipment – not just our own lift installations or whether it’s a passenger lift, platform lift, goods lift, 

  • 24-hour, 7 days a week, 365 days a year nationwide call-outs for lift breakdowns
  • Full range of lift services, including maintenance, repairs, refurbishment and modernisation
  • Individual and bulk lift service contracts that match your needs

Lift maintenance and repair services

Ensuring all lifting devices under your care are safe and well-maintained is a legal requirement for any building owner and maintenance contractor. The simplest and most effective way of complying with these requirements is to have a lift service contract in place – keeping your lifts reliable and safe to use. 

With our cost-effective service and maintenance contracts, we’re proud to focus on providing traditional rather than modular servicing (which involves quick visual inspections.) By undertaking full preventative maintenance services, we identify watchpoints, preventing problems and breakdowns before they happen.

If a repair is needed, the LOLER inspection report advises remedial works, or there’s a lift breakdown, as one of the largest independent lift service providers, you benefit from our in-depth knowledge and experience, and we can get to you quickly and efficiently no matter where you are in the country.

We believe in preventing lift downtime. In the long run, traditional maintenance increases the lifespan of the units we service and reduces the frequency of call-outs from lift breakdowns, and our large network means we can keep your lift running smoothly.


Importance of lift servicing

Aside from legislative requirements, how often lifts should be inspected or serviced depends on the type, usage frequency and the number of floors a lift installation is covering. Low usage passenger carrying lifts may only require two services a year to fulfil legal requirements. In contrast, high-frequency use installations in larger and more frequented premises may need more regular servicing to prevent costly breakdowns and possible interruptions to service. 

While current UK law requires a lift service or maintenance visit at least every 6 months if the installation is carrying passengers and once every 12 months if the lift is used only for goods, these are minimum requirements and should be viewed as such. Additional preventative maintenance may be prudent and necessary to achieve optimum performance and minimise the risk of downtime.

As lifts contain mechanical components, they are prone to wear and tear. In addition, electronic systems may need to be re-programmed, and safety systems should be regularly checked.

We offer three levels of service contracts: standard, comprehensive and bespoke for our lift products to help you choose the best level for your needs, regardless of make or model. You can find out more about our commercial service contracts here

Lift Service Contracts

We have been in the business of lifts for over 38 years. Our product experience from dumbwaiters to escalators and everything in between means we can provide a service contract for your existing lift to suits your needs – regardless of its make or model.

All of our service and maintenance contracts include:

  • Regular maintenance visits, during which our engineers will inspect, clean, lubricate and adjust all necessary components for optimum performance
  • Complete condition reports outline the work carried out and identify any weak or faulty components, with possible upgrades/refurbishments to reduce running costs and improve efficiency.
  • We can also provide personnel to carry out all tests and examinations

We are here to help you with your lift responsibilities; whether it is for the safe operation of a single lift or to manage a large portfolio across multiple sites, we give you complete peace of mind. 

During each maintenance visit, we take the time to inspect fully, test, service, lubricate and, where needed, make adjustments to ensure optimum performance. Our products and services comply with all manufacturer guidance, British Standards and safety specifications. We also make sure to log every action, so you have a full record of your lift’s service history. 

Standard Service Package

  • Regular servicing at specified intervals
  • Condition report on each service visit
  • Preventative maintenance
  • Full 24/7 emergency cover including parts – priced separately  


Comprehensive Service Package

  • Regular servicing at specified intervals
  • Condition report on each service visit
  • Preventative maintenance
  • Full 24/ 7 emergency breakdown cover including parts
  • Repairs

Bespoke Service Package

  • Regular servicing at agreed intervals
  • Condition report on each service visit
  • Preventative maintenance
  • Normal working hours or full 24/7 emergency breakdown cover 
  • Tailored maintenance to customers requirements


Additional items than can be included:

LOLER Inspections

Out of hours servicing

Supplementary testing


Contract services for lift owners/operators with one or more lifts

As a lift owner, it’s not just a responsibility but a legal obligation to take care of your lift, keeping it in safe working order and up to date – whether you’re responsible for just one lift or several.

The care of a lift is highly specialised, from thorough examination to the maintenance and repair of your lift equipment. You need to have peace of mind that the company undertaking this work has the skills to keep you covered. 

Olympic Lifts prides itself on having over 5 years of experience and expertise within the lift industry, which we pass down to every one of our highly qualified lift engineers. Our engineers use their in-depth knowledge and training to inspect your lift thoroughly and advise you of any items affecting lift performance or passenger safety.
Every individual lift has factors that determine how quickly it can wear, such as the type of product, the location and the reason behind its use. Depending on these circumstances, the number of service visits your equipment requires may vary from two to six per year.

Lifting Operations and Lifting Equipment Regulations – LOLER INSPECTIONS

These Regulations (often abbreviated to LOLER) place duties on people and companies who own, operate or have control over lifting equipment.

This includes all businesses and organisations whose employees use lifting equipment, whether owned by them or not. In most cases, lifting equipment is also work equipment so the Provision and Use of Work Equipment Regulations (PUWER) will also apply (including inspection and maintenance). All lifting operations involving lifting equipment must be properly planned by a competent person, appropriately supervised and carried out in a safe manner. 

LOLER also requires that all equipment used for lifting is:

  • fit for purpose
  • appropriate for the task
  • suitably marked
  • in many cases, subject to statutory periodic ‘thorough examination’.

Records must be kept of all thorough examinations and any defects found must be reported to both the person responsible for the equipment and the relevant enforcing authority.

If your business or organisation undertakes lifting operations or is involved in providing lifting equipment for others to use, you must manage and control the risks to avoid any injury or damage.

Where you undertake lifting operations involving lifting equipment you must:

  • plan them properly
  • using people who are sufficiently competent
  • supervise them appropriately
  • to ensure that they are carried out in a safe manner

Thorough Examinations should be made at appropriate intervals, the length between intervals determined by the type of lifting equipment in question. LOLER testing is aimed at lifts in a commercial environment but non-workplace lifts may be tested using the same standards.

Olympic Lifts will be happy to advise any customers on what testing is required for their Lifting Equipment. Our NVQ 4 Testers and fully trained engineers can quickly assess your LOLER requirements and will carry out thorough examinations of any lifting equipment.  A LOLER certificate will then be completed reporting on the equipment and if necessary making recommendations for repairs.

Modernisation and full replacement

Investing in the continued reliability of your existing lift or escalator will keep people moving in a hassle-free and reliable manner. Lift upgrades are a cost-effective way to keep your lift running instead of a new lift replacement. 

Olympic Lifts has the expertise to bring any lift up to date, regardless of make or model; or advise if it’s time for a lift replacement.

A lift upgrade improves safety and gives immediate energy savings, improving both the building’s appearance and energy use.  Our extensive experience ranges from restoring heritage lifts to modernising older lifts to meet the current lift and building standards. 

We can advise you on how to improve lift reliability and safety, enhance appearance, benefit from immediate energy savings, and conform to the latest safety standards and regulations. 

Customer service is important to us. Our highly skilled team works with you throughout the modernisation process – ensuring you keep up to date on progress and have a product that feels brand new.

If any of the following are affecting the performance, then it’s time to consider a modernisation:

  • Frequent call-outs and breakdowns, high repair and running costs 
  • Finishes looking worn or in need of a modern/ fresh feel 
  • Doesn’t comply with the current lift safety regulations
  • Noisy, running slowly or draining too much power 
  • Difficulty in sourcing parts 
  • Unpleasant for passenger travel

Lift Refurbishment

Lift refurbishment can cover a range of improvements, from minor updates to major repairs, typical lift upgrades include:

  • Safety improvements include better functioning car doors, more accurate landing levelling, improved lighting for better visibility and safety, two-way communication systems, emergency power supply, etc.
  • Cleaning, retrofitting and replacing any worn parts for their equivalent ones.
  • Replacing door operators, installing new control panels and updating control systems.
  • Car lift modernisations can improve aesthetics and light levels to give the lift car and entrances a more modern finish.
  • Upgrading regular passenger lifts to heavy-duty lifts so they are suitable for tougher environments and heavier use.

The benefits of an upgrade include:

  • Improved reliability and safety 
  • Better energy efficiency and reduced running costs
  • Conforming to the latest standards and regulations
  • Enhanced and modern aesthetics

Lift removal and replacement

All lift equipment has a lifecycle, depending on the make, model and use. Whilst lifespan can be prolonged through modernisation and refurbishment, your lift will eventually reach the end of its serviceable life. Then, the safest and most cost-effective solution will be to have the lift removed or replaced.

Lifts in housing, commercial and public buildings are essential, and an out-of-order lift can seriously impact those who rely on it to keep people and goods moving. Sometimes, building refurbishment or change in usage can also result in a requirement for lifting equipment to be changed. 

Our lift removal can be offered as a stand-alone process or as a part of a major lift refurbishment or new installation. We begin by visiting the site and discussing your options, then agree on how to progress, keeping you updated at each stage and ensuring building disruption is kept to an absolute minimum.

Is it time to replace your lift?

It may be time to consider a passenger or service lift replacement if you’re experiencing any of the following:

  • Increase in repair costs, frequent breakdowns or call-outs
  • Abnormal noise coming from the motor room or lift shaft
  • Lift doors not opening or closing properly
  • Lift looking tired, damaged or worn out
  • Older, obsolete parts fitted and no longer available
  • Recurring issues not solved by lift maintenance alone
  • Lift close to their life expectancy

Temporary switch-off or lift decommissioning

Lift switch-off or decommissioning is where a lift is no longer required and is taken out of service but not removed, typically due to a temporary closure of a building between occupiers; in these instances, our local service branch can decommission the lift, providing caretaker maintenance, ready for a time when the lift needs to be recommissioned.

Lift expertise you can trust

Our 35 years of engineering experience in the lift industry means you can rely on us to complete the job. During the initial site visit, we will examine and inspect your current lifting equipment, check dimensions and talk you through your options. As part of our lift services, we can also provide scaffolding and painting of lift shafts if needed. 

Once a plan is agreed we work with you, agreeing on a schedule that minimises risk and disruption. 
As part of this, we supply construction phase plans, asbestos checks, method statements and risk assessment- ensuring that any works comply with CDM 2015 regulations, lift standards and Health and Safety regulations

Once the lift removal is complete, we dispose of all items, recycling and disposing of every part in an environmentally friendly and considerate way and completing lift commissioning and testing.

What is an evacuation lift?

Helps comply with

BS9999 and BS9991 which are an overall Building Standards that may include the lift as part of an evacuation strategy


Enables the use of a passenger lift by a designated warden in an evacuation strategy to evacuate those less ambulant.


  • Interface between the lift control system, fire detection and alarm system to support the evacuation management strategy
  • Emergency intercom system and lift operation
  • Separate power supply to the lift (supplied by builder) to enable the lift to remain in use throughout the evacuation process
  • Post-handover, additional procedures by owner are put in place and trained staff must be designated to manage the use of the lift

Lift sizes

Available from 8 person and up, but more commonly used in larger capacity passenger lifts for movement of disabled users, beds, and stretchers.

We have a broad range of experience installing fire-fighting and evacuation lifts, providing the right solution for our customers. Whilst lift shaft and lift car sizes remain the same as our standard passenger lift range, every one of these emergency lifts can be uniquely configured.